Support

Found a bug, lost progress or have an idea? Write to us and we'll get back to you by email, usually within two days.

Please include your iPhone model, your iOS version, the level number and a screenshot if you can. Never send your Apple ID password or card details — we never need them.

Common questions

Where is my progress saved? On your device, inside the app. Icyform has no account, so there is no cloud save and progress does not move to a new phone. Deleting the app deletes it.

I bought something and it did not arrive. Open Settings in the game and tap Restore Purchases with the same Apple account. Coin packs are consumables: if the coins are still missing, send us the Apple receipt and the time of purchase.

I bought Remove Ads but still see ads. Tap Restore Purchases and restart the game; some ads are loaded before the purchase state is and a restart clears them.

Can I get a refund? Refunds are handled by Apple at reportaproblem.apple.com. We are happy to help you describe the problem, but we cannot issue Apple refunds ourselves.

An ad did not load. Rewarded ads need a connection and depend on the partners' fill in your region. Try again in a moment, or send us your country and the time you tried.

A level feels impossible. Every shipped level is checked by a solver, so it has a solution. Serve a mould as soon as it matches an order — the empty slot starts again from nothing while the others keep their layers — and watch the customers queued behind the visible three, because the order is fixed.

Sound or vibration will not turn off. Open Settings in the game and switch Sound and Haptics off; the game remembers the choice.

Do ads use my data? Ads come from our partners and may use your device's advertising identifier; on iOS you choose whether tracking is allowed. Details are in the privacy policy.